OPERATIONS CONSULTING
Operational systems that scale with your company.
I design and build the workflows, automations, and infrastructure growing teams need but rarely have time to build themselves.
Experience building operational systems at companies like Google, Microsoft, and high-growth startups.
45%
Workflow Cycle Time Reduced
30%
Operational Efficiency Gain
Microsoft
8×
Startup Revenue Growth
CryoMode startup
Growing companies hit an operational wall.
As teams scale from 10 to 50 to 200 employees, the systems that once worked start breaking.
Tools multiply without strategy
Processes live in tribal knowledge
Automation is missing entirely
New hires struggle to ramp
Workflows span five tools and three spreadsheets
Smart teams doing great work on broken operations
I build the operational infrastructure teams actually run on.
Headrick Ops Consulting designs and implements operational systems that reduce manual work, eliminate tool chaos, and allow teams to scale efficiently.
Operational Systems Design
End-to-end audit, architecture, and roadmap for your operations.
Automation & Workflow Engineering
Eliminate manual, repeatable tasks with smart automation.
Knowledge Systems & Documentation
SOPs, playbooks, and onboarding docs your team will actually use.
Core Services
Workflow Audit & Systems Design
Stakeholder interviews, process mapping, and prioritized operational roadmaps.
Tool Stack Consolidation
Audit tool sprawl, eliminate redundancy, and design the right stack for your workflows.
Process Documentation & Knowledge Systems
SOPs, playbooks, onboarding guides, and internal documentation hubs.
Automation & Workflow Engineering
Zapier workflows, integrations, triggers, notifications, and automated reporting.
Research Operations Infrastructure
Participant databases, recruitment pipelines, and research tooling at scale.
Compliance & Data Governance
GDPR processes, data governance frameworks, and compliance documentation.
Engagement Model
Three tiers designed around where your company is today and what you need next.
Ops Audit + Roadmap
$2,000 – $3,000
3-4 weeks
Teams that know something is broken but aren't sure where to start.
- Current-state workflow audit
- Gap analysis & prioritized roadmap
- Stakeholder readout presentation
Most Popular
Operational Systems Build-Out
$3,000 – $5,000
2-3 months
Teams ready to build. Audit, design, build, document, and onboard.
- Tool stack consolidation
- Core workflow redesign & automation
- Knowledge hub & team onboarding
Fractional Head of Operations
$5,000+/mo
3-month minimum
Companies needing ongoing operational leadership without a full-time hire.
- Ongoing systems ownership
- Monthly ops reports & KPIs
- Quarterly audit & roadmap refresh
Ideal Clients
Scaling SaaS Companies
When growth starts creating operational chaos
- Teams with 20–300 employees growing quickly
- Founders and COOs dealing with tool sprawl and manual processes
- Teams lacking clear workflows, automation, and documentation
- Organizations needing scalable operational systems
Research & Product Teams
When research insights exist but systems don't
- UX research teams with 4–20 researchers
- Research leaders struggling with scattered insights and duplicated work
- Teams needing participant ops, research repositories, and knowledge systems
- Organizations scaling research across multiple product teams
Engagement Model
Three tiers designed around where your company is today and what you need next.
Enterprise operations experience
Built operational systems inside organizations like Google, Microsoft, and ResMed.
Hands-on system building
I design and build real workflows, automations, and infrastructure — not slide decks.
Startup operator experience
Helped scale a startup from $6K to $50K+ monthly revenue by implementing scalable operational systems.
Automation and scalable workflows
Focus on documentation, automation, and operational infrastructure that teams actually run on.
Fix your operational bottlenecks.
Start with an Ops Audit to identify where systems, automation, and workflows need improvement.